Support
Frequently Asked Questions
Everything you need to know about CrowdOpinio.
Getting Started
What is CrowdOpinio?
CrowdOpinio analyzes YouTube comment sections and turns them into a 22-section audience intelligence report. Pick any channel — yours, a competitor's, anyone's — select the videos you want analyzed, and get a Deep Scan covering audience insights, content strategy, and revenue opportunities.
How does it work?
Enter any YouTube channel → browse up to 100 of their videos → pick the ones you want analyzed (1 credit per video) → we pull every top-level comment YouTube's relevance ranking returns (typically 1,000–1,200 per video), strip out the spam and noise, and the AI reads what's left → you get a 22-section Deep Scan report delivered by email and saved in your dashboard.
How long does a Deep Scan take?
~2–3 minutes per video. The analysis runs in the background — close the tab and we'll email you when your report is ready.
Which platforms are supported?
YouTube only for now. Enter any channel name or @handle and we handle the rest. More platforms are coming.
Does it work for small channels?
Yes — even videos with a few hundred comments produce useful insights. The more comments, the richer the patterns, but smaller channels benefit too. A video needs at least 25 comments to qualify for analysis.
Credits & Pricing
How do credits work?
1 credit = 1 video analyzed. You pick which videos to include in your Deep Scan, and credits are deducted when the analysis runs. Sign up free and get 5 credits instantly — no credit card needed.
Do credits expire?
Never. Buy when it suits you and use them whenever you're ready. No expiry, no subscription, no pressure.
What if a video can't be analyzed?
That credit is automatically refunded to your account — no need to contact us. This happens when a video doesn't qualify: comments disabled, too short, a live stream, or a premiere.
How do I get more credits?
Visit the Credits page from your account menu. We offer Starter (10 credits / $4.99), Creator (40 credits / $15.99), and Studio (100 credits / $29.99). No subscription — buy once, use any time.
The Reports
What's in a Deep Scan report?
Every Deep Scan produces 22 sections across three areas — Know your audience (Channel Overview, Audience DNA, Emotional Fingerprint, Your Superfans, Loyalty Score, Audience Overlap, Sentiment Trend), Build your content strategy (Next Video Ideas, Gap Report, Unanswered Questions, Title & Thumbnail Lab, Hook Score, When Your Audience Is Most Active, Content Performance, Individual Video Reports), and Find your revenue (Money on the Table, Affiliate Opportunities, Brand Collab Intelligence, Sponsorship Verdict, Brand Voice Mirror, Quotable Moments, Controversy Radar).
Which videos qualify for a Deep Scan?
A video qualifies when it's longer than 2 minutes, has comments turned on, has at least 25 comments, and is not a live stream or premiere. Videos that don't meet all four are skipped automatically — and that credit is refunded.
Which videos should I pick for the best report?
Pick videos that share a theme — for example all product reviews, all tutorials, or all videos on one topic. A Deep Scan works by cross-referencing the comments across the videos you choose, so when they share a theme the patterns reinforce each other and the insights get much sharper. A random mix — a vlog, a review and a Q&A together — spreads the signals thin. Quantity helps too: 8 or more videos gives the AI enough data to spot strong, repeated patterns.
Are individual video reports included?
Yes. Alongside the full Deep Scan (which cross-references all selected videos), you also get a separate report for each individual video. All reports are saved permanently in your dashboard.
Can I share or save my report?
Every report is saved permanently in your dashboard and has its own shareable link — open it on any device, send it to your team, and it always shows the latest. We skip clunky PDF exports on purpose: the live report looks far better, renders every chart cleanly, and never goes stale.
Use Cases
How is this different from YouTube Studio analytics?
YouTube Studio shows you numbers — views, watch time, click-through rates. CrowdOpinio reads what people are actually saying and tells you why those numbers are what they are. It's qualitative insight, not quantitative data — the two complement each other perfectly.
How do I find content ideas from YouTube comments?
Pick the videos you want analyzed, run a Deep Scan, and check the Next Video Ideas and Gap Report sections. They surface the exact topics your audience is asking for, phrased in their own words — making your next video title practically write itself.
Can I use it for competitor research?
Absolutely — enter any competitor's channel and analyze their videos. The full Deep Scan tells you what their audience loves, hates, and wishes existed. Great for finding content gaps and positioning your channel differently.
How is CrowdOpinio different from expensive social listening tools?
Tools like Brandwatch or Sprout Social cost hundreds of dollars per month and are built for enterprise teams. CrowdOpinio starts at $4.99 and is built for individual creators, founders, and marketers who need fast, actionable insights without the complexity.
Privacy & Data
How many comments do you read per video?
We pull every top-level comment YouTube's relevance ranking will return — typically 1,000–1,200 per video — so the most-engaged discussions come first rather than a random sample. After filtering out spam and noise, roughly 450–950 high-signal comments per video go to the AI — the range depends on how long the comments are, since a channel whose viewers write paragraphs fills the AI's reading budget faster than one whose viewers write one-liners. Many tools sample 100–200; reading an order of magnitude deeper is what makes repeated patterns visible instead of letting one loud comment skew the read.
Which comments does it analyze, and what counts as a "high-signal" comment?
We pull comments from every video you select and filter before analysis. Out go one-word reactions ("lol", "first", emoji-only), spam and self-promo, links, and near-duplicates of comments we already have. Kept — and prioritised — are comments that carry intent: questions, requests and wishes, mentions of buying or worth-it, course and tutorial demand, complaints and bugs, video ideas, competitor comparisons, and sponsorship or collab approaches. We read top-level comments rather than reply threads on purpose — replies tend to be short back-and-forth chatter that dilutes the signal rather than adding to it.
Does it support non-English comments?
Yes — comments in any language are fetched and the AI analyzes them. Results are returned in English regardless of the source language.
How accurate is the AI?
The AI is very good at pattern recognition across hundreds of comments — surfacing themes, sentiment, and opportunities a human would miss or take hours to find. Treat it as a first-pass research assistant, not a definitive source. Always apply your own judgment to the results.
Is my data stored?
Your reports are saved to your dashboard so you can access them any time, and you can delete any saved scan whenever you want. A report is mostly AI-generated analysis, plus a small number of verbatim comment excerpts — top comments and quoted highlights — kept as evidence for the findings. We don't sell or share your data.
Do you need access to my YouTube account?
No. CrowdOpinio uses YouTube API Services to read public data only — video metadata and public comments — through a server-side API key. We never ask you to connect your YouTube account and request no Google permissions, so we can't see your private data, subscriptions, or Studio analytics. That also means it works on any channel, not just your own.
Why did my analysis fail?
Common reasons: the channel doesn't exist, all selected videos had comments disabled or too few comments, or the AI hit a temporary error. Any videos that couldn't be analyzed are automatically refunded. Wait a moment and try again — it's usually temporary.
Still have questions?
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